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PostPosted: Thu Mar 26, 2015 6:18 pm 
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Joined: Tue Jan 10, 2006 9:25 pm
Posts: 256
Location: Thornhill
Hi Folks,

We are very reserved about dining out... in fact it almost never happens as either restaurants advise they aren't comfortable providing a safe meal to our family or we frankly feel that the answers to our direct questions are not adequately addressed or addressed with confidence.

It brought our family a lot of joy to have a successful "eat-out" experience while we stopped over in Montreal for March break.

Our hotel concierge recommended 3 potential restaurants for us. Two clearly wouldn't work once we spoke with them.

The third, Les Pyrenees turned out to be a gem for us.

First of all, they handled our "questioning the fit" call with confidence and awareness.

We went with our daughter especially still skeptical and thinking she might opt out.

From the moment of our arrival, we were treated superbly.

Everyone was very transparent about what was within the restaurant's control (for example, where menu items had any amount of "production" outside of the restaurant) but also in proposing alternatives.

They were very patient with our questions throughout our visit and made the meal and experience inclusive but with a high degree of attention to all the small details (for example, our meals were all served at the same time but typically two people came to the table so that the 'allergy-friendly' foods were not handled and set at the table by the same person holding the non-allergen friendly standard menu items. The whole experience was so positive and respectful and inclusive that the kids kept remarking on it (and once we got to Mont Ste Anne, were wondering if we could find the same experience in Quebec City...).

Our hats are off to the warm hearts at Les Pyrenees who provided our family with such a positive and memorable experience.

After the experience we had we would be remiss not to share it in this Hall of Fame.

ps btw, our daughter devoured her adult sized portion - and frankly is still talking about it :)

_________________
renie
daughter: ana for egg, sesame, dairy, pistachio/cashew/hazelnut. on contact. allergic+ to soy protein isolate, environmental allergies (e.g. dogs, dust mites). asthma. eczema.
son: peanuts, tree-nuts, OAS, environmental allergies. asthma.


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PostPosted: Thu Mar 26, 2015 6:26 pm 
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Joined: Mon Apr 11, 2005 9:38 pm
Posts: 984
Location: Oakville, Ontario
WONDERFUL to hear of your very positive dining experience! Thanks for sharing!

_________________
18 yr old daughter: no health issues
16 yr old son: allergic to peanuts, tree nuts, egg, fish, sesame,sunflower,mustard,poppy seeds, peas, carrots, some fruits, instructed to avoid legumes(except soy & green beans),pollen, cats, horses, cold urticaria


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PostPosted: Tue Apr 07, 2015 7:16 pm 
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Joined: Wed Jun 22, 2011 4:26 pm
Posts: 538
That is fantastic. These experiences need to be cherished. Be sure to send a thank you note to the restaurant.

_________________
anaphylaxis to tree nuts, peanuts, potato, wheat, sorghum; asthmatic, dairy intolerant, vegan
other family members allergic to to dairy, egg, peanut, peach, sesame, environmentals


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PostPosted: Thu Apr 09, 2015 9:59 am 
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Site Admin

Joined: Tue Mar 22, 2005 11:17 pm
Posts: 6616
Location: Ottawa
Thank you for sharing your experience!

I am always reluctant to try a new place but I come away happy and feel like my world has expanded immensely!

Good for you in trying a new place! :banana I'm so glad it was a positive experience. Brave girl! I hope she enjoyed it.

You went about it in the right way, asking questions in advance, keeping an open mind and being prepared to leave if it seemed at all sketchy.

Your efforts were rewarded!

I will certainly keep this place in mind, the next time we're in Montreal.

_________________
Moderator
Daughter: asthma, allergies to egg, milk, peanuts, tree nuts, most legumes (not soy and green beans) & penicillin. Developing hayfever type allergies.
Husband: no allergies
Me: Oral Allergy Syndrome, Allergic to Birch trees


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PostPosted: Sun Apr 12, 2015 8:20 pm 
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Site Admin

Joined: Mon Feb 07, 2005 6:39 pm
Posts: 2989
Location: Toronto
So pleased to hear of your great experience. How wonderful for your daughter. Thanks for sharing!

_________________
Allergic to soy, peanut, shellfish, penicillin


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