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 Post subject: Flying with Air Canada
PostPosted: Wed Jan 14, 2015 5:44 pm 

Joined: Thu Feb 26, 2009 12:05 am
Posts: 668
Location: AB, Canada
In a few months we will be taking a trip (domestic) and flying with Air Canada. I have had questionable customer service experieces with them before (not allergy related), and am worried about flying with my 3 PA kids.

Any advice would be appreciated (will will have stockplies of epipens, snacks, wipes etc..)


DSs 12, 12, 14 all PA

PostPosted: Thu Jan 15, 2015 11:41 am 
Site Admin

Joined: Tue Mar 22, 2005 11:17 pm
Posts: 6616
Location: Ottawa
Check in advance to see if Air Canada will request a medical certificate. ... -airlines/

Daughter: asthma, allergies to egg, milk, peanuts, tree nuts, most legumes (not soy and green beans) & penicillin. Developing hayfever type allergies.
Husband: no allergies
Me: Oral Allergy Syndrome, Allergic to Birch trees

PostPosted: Thu Jan 15, 2015 5:59 pm 

Joined: Tue Jun 26, 2007 2:45 pm
Posts: 816
Location: Vancouver, BC
I needed a medical form for the kids in 2012, but when we flew in 2014, was told it was no longer necessary, but yes, I would call them to check and also to put allergy info on your file. I would also mention allergies at check-in and at the gate.

We were offered buffer rows for nuts/peanuts. I have taken them in the past and offered those passengers extra snacks that we have brought to make up for the inconvenience, or have declined if there aren't any kids in those rows, as I figure adults are unlikely to be tossing nuts around and/or reaching through the seats to touch our area. I specifically tell them I don't want a PA announcement for the whole plane.

I request to board early without the kids so I can wipe everything down, including the recessed area where the tray sits, windows, armrests. Then hubby brings the kids later when I'm done. I bring all our own food, including extras in case of delays, lots of wipes, lots of autoinjectors, and we have a letter from our allergist stating they need to have autoinjectors with them at all times in case of hassle from security (has never happened). AC has in the past advised me to bring blankets for the kids to sit on, especially if the seats aren't leather, and therefore hard to wipe down.

DD 2004 Allergy to peanuts, egg, sesame, and new: lentils and chick peas
DS 2006 Allergy to peanuts, tree nuts, milk, egg, kiwi fruit, eczema

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